A provider or model is unavailable

Check the connection

1. Open AI Providers and confirm the intended account.
2. Check the selected model and the message shown for its connection.
3. If the task needs Desktop, open Devices and inspect the appropriate installation.
4. Complete a normal provider sign-in only if the product asks for it.
5. Return to the original conversation and inspect the existing work before submitting another request.

If the account is visible but work is delayed

Check whether the current turn still shows activity or a saved outcome. A temporary request timeout is different from a terminal agent result. Keep the same work identity while Growthub reconciles the turn.

Escalate with the right details

Share the affected conversation, time, account label and visible message with the success team. Do not reset provider configuration, launch a replacement provider process or repeatedly create new runs as a general recovery step.

Keep going