A browser or local app needs attention
Recover the existing task through its supported connection and permission controls.
Explore this guide
Check the selected surface
Identify whether the work uses Desktop, connected Chrome or a cloud browser. Check the device and connection shown for that task. Keep the existing conversation and tabs in place while you inspect the issue.
Read the full sectionCheck the selected surface
Identify whether the work uses Desktop, connected Chrome or a cloud browser. Check the device and connection shown for that task. Keep the existing conversation and tabs in place while you inspect the issue.
Resolve the specific request
- Read the current browser or app message.
- Complete a required site sign-in or permission decision through the normal product flow.
- Ask the agent to inspect its existing tab or task state before creating replacements.
- Continue the original work and verify the visible effect.
When to ask for help
If the supported recovery still cannot find the task, share the affected conversation, site and approximate time with the success team. Do not send cookies or credentials. A request to draft content is not permission to change unrelated browser or system configuration.