Keep useful decisions in Knowledge

Choose what belongs in Knowledge

Use Knowledge for information that should remain useful beyond one answer: a reviewed process, supported business facts or a reusable decision. Keep proposals distinguishable from approved operating direction.

Read before updating

1. Find the intended table and record.
2. Read its current content and access settings.
3. Ask for a bounded update that preserves earlier notes unless you explicitly want them replaced.
4. Reopen the saved entry and confirm the change.
5. Check the recorded history when you need to understand what changed.

Understand sharing

Viewing one record does not automatically give edit access to its table. Use the existing table and record sharing controls for the intended collaborator. Slack identity linking does not grant private Knowledge access.

Find our existing internal guide for this process. Preserve its current notes and add the reviewed decision below with its source. Reopen the same entry and return the saved reference and any remaining uncertainty.

Keep going